Wednesday June 9, 2021
I have decided to write a blog about the frequently asked questions from our customers regarding UK Tents marquees and accessories. These questions are asked on a daily bases and I challenge you to find information that isn’t on this page (Also it will help me out as I can add to this blog if I have missed anything)
You probably already know that you can call, email or even meet our friendly team at our warehouse and discuss anything you need but who knows this blog might save you a little bit of time. So lets begin with the most frequently asked questions:
The UK Tents FAQs
1) Can I get same or next day delivery?
Yes – Same day delivery is possible and if you are desperate call us and we will try our hardest to help. We understand delivery costs can be expensive so we even offer a click and collect service.
2) What size marquee do I need for my event?
On each of our product pages we have emojis with the following information… How many people you can have in the marquee, how many people seated and how many tables/benches. We also advise how many people to build and how long it should take
3) Do I need to wait the marquee down and what do you recommend?
Yes, and we recommend storm protection kits. We offer this for hard ground (Concrete etc) and for soft ground (Grass etc) Below is a link for both:
Storm Protection Kit (hard ground)£119.99 inc. VAT
Product on saleStorm Protection Kit (soft ground)inc. VAT
4) Where are UK Tents based and can we click and collect?
Ok so UK Tents is based in Bedfordshire and yes you can click and collect. When you buy the product you can have us deliver to your door or simply pick it up from our warehouse.
UK Tents Ltd
5) Are the party tents (Marquees) easy to assemble?
Our structures are designed to be built with ease. The instruction manual will provide you with all the information you need and the tents do NOT require any extra tools.
6) Are these structures ok in stormy weather?
First of all out tents are 100% waterproof which is obviously a must in bad weather BUT we recommend our marquees shouldn’t be used in winds over 40mph.
7) Whats the difference between PE and PVC tarpaulin?
In simple terms our PE tents are lighter, easier to move and take up less space in storage. PE Tents are perfect for regular short term home use. Our PVC structures are heavier and designed for regular use more suited to businesses such as restaurants and bars.
8) Which party tent would UK Tents recommend?
We get asked this question everyday and there’s no way of answering this the same way for everyone. We offer PE, economy, premium and professional marquees for a range of purposes. You as the customer needs to decide which marquee best suits your requirements. Feel free to call us to discuss any questions you may have that we haven’t answered in this blog.
9) Will ground bars hold the tent down and stop it being blown away?
No, no, no and no! People think the ground frame is designed to add more weight for the marquee… this is not true. The ground frame is to add more strength to the structure which is required if you are in need if you plan to use your marquee for a number of weeks. Keeping the tent down is achieve by one of the following:
- Using weights
- Purchasing storm protection kits
- Using many stakes
- ALL OF THE ABOVE!
10) What are the rules regarding Covid?
We have this very good question asked everyday and it seems to be a real grey area. We have already touched on this subject the best we can and rather than repeating myself here’s more info regarding rules and regulations: https://www.uktents.com/news/marquee-use-rules-and-regulations/
11) Can I buy two UK Tents and join them together?
Yes, if you are looking to do this please call us and we can advise you how to do so, we will be launching our “Gutter” product soon.
13) Are spare parts available?
We offer 10-YEAR GUARANTEED SPARE PARTS AVAILABILITY meaning if you miss place anything we got you covered.
14) What makes UK Tents service better than our competitors?
First of all being based in the UK and not other parts of Europe guarantees quicker delivery time. Also our main competitors do NOT offer professional advise from professionals. Our team hired marquees for many year so we understand what is required in all situations rather than just trained sales staff.
15) Are all the marquees waterproof?
Every marquee we sell is 100% waterproof, UV resistant and contain a galvanised steel frame. I know you only asked about it being waterproof but why not give you a bit more info.
I hope this blog has been useful and we have managed to answer most of your questions. If you want to ask a question and we have missed it call us today. Here at UK Tents we are always trying to find ways to improve our service and we would love to hear from you. Any suggestions are welcome or even better some good honest feedback.